Hm maybe you are right and it depends whether they have it on stock or not. Oh yeah I am all for free delivery . I just don't like to pay online and basically do not do it. I had no other way with the purse as the site does not offer other payment options.

Yeah to be honest one f the French contacted me. He wanted us to get on the same page so that there is no finger pointing during the demo. I told him that I agree with this because let's be honest - one will start it and the other one will finish it and this is not the message we want to send to the management.

My boss still saw the demo as the French blaming us. We will see. My boss is not aware that I have sent email about this to the second CTO. I was a bit worried on what to write him as it's not like I am all buddy buddy with the CTO of the company. I wanted the email to be detailed enough, without any accusations but containing all the needed details to understand the issues.

I don't like it either but with Buddy I have no other choice. He needs a certain prescription food and while it's offered at the vet clinic you pay 50% more there. The food is expensive as is so getting the food at a discount from Chewy really helps. Amazon is the other place I use fairly regularly. I've never had a problem with Amazon. I won't order from random sites though. That makes me very nervous.

The French might be blaming you for what? The harmless mistake from before or something else?

Having 50 % discount is a big deal! I definitely see why you use the site and order it online. It's totally understandable that you don't want to order from random sites.

This is why I am worried as the site is random and I just won't be OK until I receive the order and I know that there were no issues for my friend.

Yes, it's related to the same issue we discussed last week and the misunderstanding.

Chewy is tremendous too. I will email when some of the cans are dented in... without one question, they immediately send a new order. I bet I've received 10 plus brand new orders of 24 cans of food. It's incredible, the customer service is amazing.

They haven't let it go yet?

You have the patience of a saint. LOL I just couldn't handle those idiots!

I've gotten burned ordering from random sites so I stick with Amazon.

Michelle, I ended up ordering from Bark Box. I'll let you know how everything turns out when we get it.

This sounds great!



They are supposed to notify me on the phone with updates. We will see if it will happen .

Well it's a bit more complicated than this. We have demo every two weeks and every two weeks they basically show to the stakeholders what they have done. Their efficiency is measured every two weeks and there is check for deviation. They had planned 2 tasks that they had to fail because of this issue so now their efficiency is on the low side.

While they tend to be whiny, I also blame the process.l It makes them thinking about ways to defend themselves and basically excuse their under performance.

Where is the company located?