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the customer service i've been receiving lately has been atrocious! i mean, i try and support business by going OUT instead of ordering online, but i think that's about to change. ugh.
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I've been noticing that where I live, too. I never send in complaints to companies because we all have bad days, but in the last month or two, I've had to call/email a complaint 3 times because the service was just THAT bad. I'm with you: Amazon all the way. The only local store that is good to me is Game Stop...the rest can kiss my ass!