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| Obsessed Fan   Joined: Apr 2004
Posts: 5,586
| Sleepy 911 Operator Takes A Snooze During Call http://www.click2houston.com/news/3618760/detail.html Sleepy 911 Operator Takes A Snooze During Call Employee On Vacation As Police Investigate Circumstances UPDATED: 3:31 PM EDT August 5, 2004 ANNAPOLIS, Md. -- A call to 911 is usually a relief that help is on the way -- but not in this case. An Anne Arundel County, Md., 911 operator is under investigation for apparently falling asleep last week during an emergency. WBAL-TV in Baltimore obtained a copy of the emergency call Wednesday morning.On July 29, at around 2:40 a.m., Patricia Berg found herself startled awake -- she thought someone was breaking into her home. But as she described the emergency, the 911 operator fell asleep to the point of snoring. Caller: Ah, I was woken up ... (inaudible) ... You know when someone runs your hand across a pane of glass, how it makes that noise? The only place I can think of is my sliding glass door, and I woke up to check it out. I didn't see anything. Operator: (Snoring) The 911 operator had fallen asleep. The snoring went on for 1 minute and 48 seconds before Berg regained his attention. Caller: Hello? Operator: Yes, Hello? Caller: I was just wondering if you were still there. Operator: Yes ... (inaudible) What's the problem? Caller: I already told you. You don't remember me letting you know what is wrong? Berg complained to the 911 supervisor. Supervisor: Hello, this is PCO Suitar, can I help you? Caller: I called, and he took the information. I told him what happened and then he was silent and then I heard (Berg simulated snoring sounds). The operator, an employee since 1993, is on a permanent midnight shift. No disciplinary action has been taken and the operator is now on vacation -- and apparently didn't say much before he left. "We are talking to him, we are going to continue to talk to him. Was there a medical reason why he fell asleep? We don't know," Anne Arundel County police spokesman Lt. Joe Jordan said. Police are reviewing procedures, the work history of the operator and his training. "Well, I'm not sure that you can train someone to stay awake. Again, we have to find out exactly why that occurred," Jordan said.Anne Arundel County police say they are embarrassed by what happened. A number of things could happen depending on the outcome of the investigation, the operator may face no disciplinary action, he could get a letter of reprimand or he could be suspended or even fired. Distributed by Internet Broadcasting Systems, Inc. __________________ Family Ties Seasons 1-5 on dvd!  | |||
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| #2 | |||
| Master Fan  Joined: Feb 2001
Posts: 24,485
| I can't believe this. Unless it was a medical reason there is no excuse for someone in that profession to sleep on the job. While there is no training to keep someone awake, the operator should have gotten the proper amount of sleep. What if that had been a real emergency? __________________ Everything Has It's Time And Everything Dies | |||
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| #3 | |||
| Master Fan  Joined: Dec 1999
Posts: 21,710
| scary....i wonder how many hours of sleep the operator usually got since they've been on the third shift for a while....well i'm assuming from this call no one was hurt so that's a blessing but i hope this hasn't happened before in more life threatening calls... | |||
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| #4 | |||
| Extreme Fan  Joined: Sep 2003
Posts: 2,286
| that's just crazy. how can you fall asleep while a person is telling you that she thinks someone might be breaking into her house? The operator is lucky that it wasn't anything serious. | |||
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| #5 | |||
| Master Fan  Joined: Dec 2000
Posts: 17,432
| That's incredibly disgusting. It's things like these that make you wonder just how efficient and prepared your local emergency services are. I only hope that this won't happen in Singapore (where I am). The operator should have known better than that! I hope the authorities take the necessary action to prevent this from happening again. __________________ go easy on me, I can't help what I'm doing | icon | |||
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| #6 | |||
| Master Fan  Joined: Mar 2001
Posts: 15,595
| Perhaps this operator should be taken off midnight shift and placed in a time slot where he can better function... | |||
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| #7 | |||
| Passionate Fan  Joined: Dec 2001
Posts: 3,795
|  Am I the only one who sees the funny side? Probably, it's very, very dangerous for someone to fall asleep like that but still, look on the bright side, you know who not to hire as a security guard. | |||
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| #8 | |||
| Loyal Fan  Joined: Mar 2002
Posts: 1,575
| I do see the funny side, although there definitley wouldn't be one had it been a more serious emergency. Imagine what the woman must have been thinking when she heard him snoring! __________________ tash Well, isn't it comforting to know that being miserable is still better than being an idiot? - Clare Fisher | |||
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| #9 | |||
| Passionate Fan Joined: Dec 2001
Posts: 3,795
| Oh bubbles. I would've been screaming at him! Something along the lines of "you mother*****er! Wake up!" Eek. | |||
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