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Old 03-13-2005, 01:23 PM
  #1
Mio
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Canadian Discounted Airline Grounds All Flights, Strands Thousands...

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(Yahoo Canada News)

MONTREAL (Reuters) - Discount airline Jetsgo obtained court protection from creditors on Friday and grounded its jet fleet, stranding 17,000 passengers during the March break school holidays, one of the busiest travel periods of the year in Canada.

In a court affidavit, Montreal-based Jetsgo, which has 1,200 employees and is the country's third-largest airline, said it lost about C$55 million ($49 million) over the past eight months, on top of a C$9.6 million loss in the year to June 27, 2004.

Jetsgo said it had a negative net worth of about C$19 million and that its business was no longer viable because air fares were well below cost.

The privately held company was already under scrutiny from Canadian regulators because of safety and operational concerns. Transport Canada this week gave the airline 30 days to rectify problems.

In February it had restricted the airline to flying no higher than 28,000 feet, which adds to fuel costs.

"They'd grown too fast and it was putting strains on senior management," said a spokeswoman for the transport department.

Jetsgo, which began flying in mid 2002 and immediately launched a fare war with Canada's other airlines, said it decided to stop operating its fleet of 29 jets because it could not ensure reliable operations, even to repatriate stranded passengers.

Jetsgo's woes, which it blamed in large part on a "coordinated attack" on its business by no-frills carrier WestJet Airlines Ltd., electrified the shares of rival carriers.

WestJet shares surged as much as 51 percent on Friday before closing at C$15.60, up C$4.43, or almost 40 percent.

Shares of ACE Aviation Holdings Inc., the parent of Air Canada, the country's dominant airline, rose C$4.76, or 15 percent, to C$37.

Analysts said the grounding of Jetsgo, which accounted for about 10 percent of the Canadian domestic airline market, would mainly benefit Calgary-based WestJet.

Jetsgo had recently made incursions into WestJet's western Canada stronghold, while WestJet raised its profile in the rich Toronto-Montreal-Ottawa triangle.

"We view the demise of Jetsgo as a positive for WestJet and think the shares will respond accordingly," said Merrill Lynch analyst Michael Linenberg in a research report that raised his rating on WestJet stock to "buy" from "neutral."

WESTJET CEO EXPECTED JETSGO DEMISE

Clive Beddoe, chief executive of WestJet, said he had been expecting the demise of Jetsgo, which is owned and operated by Montreal businessman Michel Leblanc.

"Mr. Leblanc told me to my face that what he was going to do was undercut every fare we had until he filled his airplanes," Beddoe told reporters in Calgary. "Well, I hate to say that that's not a very good business model that works."

At Jetsgo's key hubs in Toronto and Montreal, its kiosks and counters were abandoned on Friday morning, leaving passengers bewildered.

"Where are the executives? They should be here to explain. They should be accountable," said Toronto traveler Craig Baumgartner, who was on his way to New Brunswick.

Jetsgo's Web site, through which it booked most of its ticket sales, took reservations as late as Thursday night. It was not working on Friday.

In a statement, Leblanc, who has founded or operated three other now defunct airlines in Canada, advised passengers to contact their travel agent or an alternative airline.

The Consumers' Association of Canada said the government had failed to protect those who bought tickets on the airline.

"Jetsgo couldn't have picked a better time for themselves to pull the plug -- at the start of one of the busiest travel periods, when they have received funds from all of those people who will receive nothing in return except disappointment, frayed nerves and more expense," said association vice-president Mel Fruitman.

Credit card companies promised to reimburse cardholders who purchased Jetsgo tickets but were unable to fly. Those who bought tickets through travel agencies in Quebec, Ontario and British Columbia were also entitled to refunds.

Air Canada said it was deploying larger aircraft on a number of domestic flights to help Jetsgo passengers. WestJet offered stranded Jetsgo passengers and crew special lower-priced fares and said it would delay plans to retire 18 older aircraft.

(Additional reporting by Randall Palmer and David Ljunggren in Ottawa, Jeff Jones in Calgary, Blaise Robinson and Stefanie Kranjec in Toronto)

($1=$1.20 Canadian)
What really gets me is that they sold tickets online right until midnight the day of closing the business- now that is Fraud. Thing is, you can't sue them because they ain't got no money so dish out.

The federal government won't help and neither will provincial governments. If travellers bought tickets online, MasterCard Canada, Visa Canada and American Express will give 100% refunds. If you paid cash or by interac (debit), you can't get refunded (unless you belong to a credit union, some are giving refunds).
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Old 03-13-2005, 01:57 PM
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Originally Posted by Mrs. George Eads
What really gets me is that they sold tickets online right until midnight the day of closing the business- now that is Fraud. Thing is, you can't sue them because they ain't got no money so dish out.
Yeah, it's definitely a bad situation. Since it was a discount airline, I'm guessing there are more than a few people that are seriously screwed because of this.
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Old 03-13-2005, 02:03 PM
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Lesson learned: always use a credit card when purchasing tickets! At least in that case you can dispute the charge and not have to pay. ALWAYS use a credit card for any purchase like that; you get a lot more protection!

Here are the U.S. Rules:

Quote:
What happens to tickets holders if an airline goes out of business or is liquidated through bankruptcy?

Ticket holders are considered "unsecured creditors". As such, they are among the last people to get paid, if there is anything left after all the secured creditors (such as aircraft leasing companies) are paid. In most recent airline liquidations, ticket holders have gotten nothing. At most, they would get pennies on the dollar, at least if they bought their tickets in the USA.

If a bankrupt airline in the USA goes out of business, will other airlines have to honor their tickets?

Yes, but only other USA-based airlines flying exactly the same routes (which there aren't in many cases), only if space is available (which it probably won't be in many cases), and only until 18 November 2005.
Read more here: http://www.hasbrouck.org/articles/bankruptcy.html
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Old 03-13-2005, 02:08 PM
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Quote:
Originally Posted by mh67511
Lesson learned: always use a credit card when purchasing tickets! At least in that case you can dispute the charge and not have to pay. ALWAYS use a credit card for any purchase like that; you get a lot more protection!

Here are the U.S. Rules:



Read more here: http://www.hasbrouck.org/articles/bankruptcy.html
You won't get your money back until the actual date on your ticket arrives. Some people will have to wait up to a year, so I've heard, in regards to getting their money back because you the business has a year to do something with filing or something like that.
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Old 03-13-2005, 02:31 PM
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Well I once called CitiBank and disputed a charge made by HP. They immediately issued me a credit, so I didn't have to pay the money and then investigated my claim. HP claimed I still owed them after the first round of investigations, but I had to sign a form saying I didn't. I sent a long letter and 6 months later HP gave up. Now if CitiBank determined that I DID owe HP they would have taken the back the credit they gave me.

Now here in the United States you have 60 days to disupte a charge. Even if you are traveling in the future, I would call and refuse to pay and dispute the charge. You could argue that the service cannot and will not be provided in the future, so maybe they would cut you a break.
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