You know, I think sometimes actors just view their work from a completely different realm and perspective than fans. They may realize that fans get emotionally invested in the shows, but I don't think sometimes they realize HOW invested the fans are. So I'm witnessing a lot of angst and people upset this week wondering what's happening to Rayna, and Connie is probably just disconnected from that a little because it's her job and she might not understand the fan's viewpoint all that well. I doubt she reads much social media chatter. And I think many actors are probably like that. They may try to relate to the fans, but they are viewing the show and their work completely differently than we are. I don't think she's intentionally being insensitive or mean, she just doesn't see it the same way the fans do.